I'm running a turnkey lamp v12, and had a working tklbam set up before.  I had cancelled my current account linked to my key, and created a new one. 

I know you use tklbam-init --force to do this, but it didn't work, even after completely removing /var/lib/tklbam, and reinstalling from apt-get.   I'm getting a usertoken error, and can't figure out why.

My api key is good, as it worked on another appliance doing the exact same thing to update the key.

Also: I'm paying for a backup monthly standard plan. It says there is email support. I can't figure out how exactly one would access this support? There is no mention of it anywhere on the dashboard.

Thank you!

Traceback (most recent call last):
  File "/usr/bin/tklbam-init", line 209, in <module>
    main()
  File "/usr/bin/tklbam-init", line 191, in main
    credentials = hb.get_credentials()
  File "/usr/lib/tklbam/hub.py", line 188, in get_credentials
    return Credentials(response)
  File "/usr/lib/tklbam/hub.py", line 159, in __init__
    self.usertoken = response['usertoken']
KeyError: 'usertoken'