Sean Hanley's picture
Sean Hanley - Mon, 2015/11/23 - 20:26

I have done some searching and have not been able to find any information on this.

 

Does anyone know how I could remove the Owner field for users when they are creating new tickets?

 

I want to eliminate the option for them to directly assign tickets to anyone when they open a new ticket.

 

Thanks for any help in advance!

Forum: 
Support
Tags: 
request tracker
Jeremy Davis's picture

Jeremy Davis - Tue, 2015/11/24 - 05:37
Have you checked the RT docs? Failing that you could try asking on the RT mailing list. I found details on their requested process for asking questions in the docs, here.

If/when you work it out, it'd be great if you post back as no doubt it would be useful info for others. Thanks :)

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