Rick's picture
Rick - Wed, 2016/04/06 - 01:57

I just noticed that my backups haven't ran in 2 days, or so the hub says, so I ran a manual backup on a server with not a lot of data and it popped up saying "Backup in Progress" and then when it was finished I refreshed and it still says the last backup was over 2 days ago.  This is with all of my backups on my account.  There are no errors in the tklbam log either.  I even checked to see if my CC was expired with Amazon and the account was on some sort of suspension and everything seems to be fine.  Any ideas??

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Rick's picture

Rick - Thu, 2016/04/07 - 00:53

While both your comments do not fix my situation, they DO let me know that I am not alone in this issue and it is probably just some hiccup with Amazon or something.  I appreciate the replies and if I come up with some sort of solution I will let you both know just in case it happens again.

The backup logs show that the backups succeeded, but I cannot access the backups for those dates if I had to do a restore, so it is a little worrysome.

Thanks again.

-Rick

Jeremy Davis's picture

Jeremy Davis - Thu, 2016/04/07 - 05:50
Alon (the Hub Daddy) has recently updated the servers that the Hub runs on. He was aware of the initial issue and worked around it. However the workaround wasn't quite as successful as he had hoped and he is in the process of looking into it further.

I will post back when I know more. Sorry about the inconvenience.

Rick's picture

Rick - Thu, 2016/04/07 - 15:39

I appreciate the help.  No worries on the response time.  I will keep an eye on it.  As long as things are backing up I am good.

Jeremy Davis's picture

Jeremy Davis - Fri, 2016/04/08 - 07:59
Thanks for your patience. Your Hub account should now be showing all of your backups correctly.

If that is not the case for any of you, please do not hesitate to contact us directly via the Hub's support link (top left, second from the end). That will also give me easier access to some of your account details so I can have a closer look. Also makes it easier for me to escalate your issue to Alon if I can't handle it.

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