Appliance category: 
CRM
Issue tracking

SiT!

Support Incident Tracker

SiT! Support Incident Tracker is a help desk web application that helps track technical support requests, contacts, sites, support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and flags incidents that stray outside them.

This appliance includes all the standard features in TurnKey Core, and on top of that:

  • SiT! Support Incident Tracker configurations:
    • Installed from upstream source code to /var/www/sitracker

      Security note: Updates to SiT! Support Incident Tracker may require supervision so they ARE NOT configured to install automatically. See SiT upgrade documentation for upgrading.

  • SSL support out of the box.
  • Adminer administration frontend for MySQL (listening on port 12322 - uses SSL).
  • Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
  • Webmin modules for configuring Apache2, PHP, MySQL and Postfix.
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Usage details & Logging in for Administration

No default passwords: For security reasons there are no default passwords. All passwords are set at system initialization time.

Ignore SSL browser warning: browsers don't like self-signed SSL certificates, but this is the only kind that can be generated automatically. If you have a domain configured, then via Confconsole Advanced menu, you can generate free Let's Encypt SSL/TLS certificates.

Web - point your browser at either:

  1. http://12.34.56.789/ - not encrypted so no browser warning
  2. https://12.34.56.789/ - encrypted with self-signed SSL certificate

Note: some appliances auto direct http to https.

Username for adminer:

Login as username adminer

Username for sitracker:

Login as username is email set on first boot

Username for database administration:

  1. Adminer; login as MySQL username adminer:

    https://12.34.56.789:12322/ - Adminer database management web app

  2. MySQL command line tool; log in as root (no password required): 
    $ mysql --user root
Welcome to the MySQL monitor.  Commands end with ; or \g.
Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql>

Username for OS system administration:

Login as root except on AWS marketplace which uses username admin.

  1. Point your browser to:
  2. Login with SSH client: 
    ssh root@12.34.56.789

    Special case for AWS marketplace:

    ssh admin@12.34.56.789

* Replace 12.34.56.789 with a valid IP or hostname.