Hi,

I am having trouble running tklbam-backup due to a BackupArchive.NotFound problem for turnkey-zimbra-2009.10-hardy-x86

this is the first time I'm using the TurnkeyHub and the backup process. I have set up my account, linked it to my amazon account for the cloud storage and I have also run tklbam-init with the key provided to me from the Hub.

I thought all I had to type at that point was tklbam-backup and it would be smooth sailing, but instead this is what I got:

root@zimbra:~# tklbam-backup 
Traceback (most recent call last):
  File "/usr/bin/tklbam-backup", line 266, in <module>
    main()
  File "/usr/bin/tklbam-backup", line 195, in main
    conf.profile = get_profile(hb)
  File "/usr/bin/tklbam-backup", line 122, in get_profile
    new_profile = hb.get_new_profile(turnkey_version, profile_timestamp)
  File "/usr/lib/tklbam/hub.py", line 205, in get_new_profile
    response = self._api('GET', 'archive/timestamp/', attrs)
  File "/usr/lib/tklbam/hub.py", line 183, in _api
    return API.request(method, self.API_URL + uri, attrs, headers)
  File "/usr/lib/tklbam/hub.py", line 127, in request
    raise Error(c.response_code, name, description)
hub.Error: (404, 'BackupArchive.NotFound', 'Backup profile archive not found: turnkey-zimbra-2009.10-hardy-x86')

Is there something that I can do about it, or am I just using a VM that is not supported by the backup service?

For the record, I am using the zimbra appliance, the very one that is featured on your home page.

One thing that I find suspicious is that the backup is looking for the following profile name:

turnkey-zimbra-2009.10-hardy-x86

whereas when I download the appliance, the filename is really

turnkey-zimbra-2009.10-2-hardy-x86

Is that something that I should fix (how?)

Really looking for any insight that anyone could provide :)   Thanks!