Jeremy Davis's picture

FWIW TKLBAM traffic is via an encrypted connection and you can set a password and escrow key so the data itself is encrypted and password protected. However I understand that that too is probably still irrelevant for you! :)

Like I hinted, you can still use TKLBAM locally (although you will still need a free Hub account to download the latest server profile). tklbam-backup accepts a "--dump=DIR: Dump a raw backup extract to path". E.g to backup to a directory named /backup:

rm -rf /backup # removes existing dir if it exists
mkdir /backup # remakes the dir
tklbam-backup --dump=/backup
You can then do as you please with the resulting files. To restore (assuming that you have put the files back in /backup):
tklbam-restore /backup
FWIW TKLBAM can be configured to backup to many different storage options (using the '--address=' switch) if you desire. See here. Note that some of these will require dependencies installed prior to them working.

Otherwise if you keep in mind that under the hood TurnKey v14.0 is Debian Jessie then anything that will work on it will work on these appliances. It will require some playing but some thing as simple as doing a mysql DB dump and a backup of the conf file(s) may be enough?

Update: Actually I just did a quick google and it seems that I was on the right track (see herethis quite old post that mentions doing a DB dump and restore). Although OTRS also appears to have a built in backup utility I haven't tested it but you can find info here. Obviously it won't be the same path but I imagine that they should be there somewhere.