A server should come up within 10-15 minutes of launch. If not, then there is definitely something wrong! Having said that, I launch a lot of new AWS servers (for testing; both direct from AWS and via the Hub) and it's not uncommon for the odd server to fail when you first boot it (probably about 5% of the time?)
Could you please let me know some specific details and I'll see if I can recreate the problem. So please share the appliance (e.g. WordPress, LAMP, etc), the size (e.g. t2.micro, t2.small, etc), and the region (e.g. US West (California) or us-west-1, etc).
If you launched your server from the Hub, it may be worth trying to hard refresh the page using Ctrl-f5 (perhaps it's just the Hub cache that has got stuck?). Even if it still shows as "updates installing", if it hasn't completed within about 20 mins, I would suggest that you try stopping it and then starting it again and see how that goes.
Please post back with some info so I can see if it was just a freak random occurrence, or if there is an issue that needs to be fixed.
No that's not right!
Could you please let me know some specific details and I'll see if I can recreate the problem. So please share the appliance (e.g. WordPress, LAMP, etc), the size (e.g. t2.micro, t2.small, etc), and the region (e.g. US West (California) or us-west-1, etc).
If you launched your server from the Hub, it may be worth trying to hard refresh the page using Ctrl-f5 (perhaps it's just the Hub cache that has got stuck?). Even if it still shows as "updates installing", if it hasn't completed within about 20 mins, I would suggest that you try stopping it and then starting it again and see how that goes.
Please post back with some info so I can see if it was just a freak random occurrence, or if there is an issue that needs to be fixed.