Jeremy Davis's picture

How were you installing?

It's in the Debian package repos so that should be the easiest way to install it. Also I'd probably start with the LAMP appliance.

Ken has played with this more than me, but something like this should get you going in the right direction:

apt-get update
apt-get install request-tracker4 rt4-db-mysql rt4-apache2 rt4-clients

I suspect that Ken's Apache config file is still relevant or at least close. That should give you Request Tracker on http://IP_ADDRESS/rt. You may need to do some additional tweaks and/or adjustments but if you read /usr/share/doc/request-tracker4/NOTES.Debian then that should give you enough info to get it going...