I'm not actually that familiar with Canvas. It might be worth asking that question of people that know a bit more about Canvas than I do. I just did a quick google and it seems that Instructure (the makers of Canvas) have something of a forum here, although TBH the google group here looks perhaps a little more promising?
Even if they think that it is a TurnKey issue, then perhaps they might have some ideas.
Please feel free to post back if/when you do that. Also if they want/need further info from us on the resolution then I'd be more than happy to post wherever relevant. Having said that though, perhaps we should start a new thread for this discussion as it's actually a bit off topic here (vaguely relevant but I suspect the cause is quite different...)
TBH I have no idea...
I'm not actually that familiar with Canvas. It might be worth asking that question of people that know a bit more about Canvas than I do. I just did a quick google and it seems that Instructure (the makers of Canvas) have something of a forum here, although TBH the google group here looks perhaps a little more promising?
Even if they think that it is a TurnKey issue, then perhaps they might have some ideas.
Please feel free to post back if/when you do that. Also if they want/need further info from us on the resolution then I'd be more than happy to post wherever relevant. Having said that though, perhaps we should start a new thread for this discussion as it's actually a bit off topic here (vaguely relevant but I suspect the cause is quite different...)