Václav Hájek's picture
Václav Hájek - Mon, 2013/11/04 - 14:31

Hi, 

I just installed OTRS appliance as a CT on PVE, made post-install steps and trying to open OTRS but getting Access denied message from mysql:

Access denied for user 'otrs'@'localhost' (using password: YES)

Since this is my firtst use of Turnkey and OTRS too, I don't know where to look for config files, imho I may set the new password and correct it in the OTRS database config. Am I right?

Hope this is trivial, I found Turnkey as a great idea! Thanks!

Forum: 
Support
Tags: 
otrs
access denied
Václav Hájek's picture

Václav Hájek - Mon, 2013/11/04 - 14:33

Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Mon Nov 4 12:24:46 2013 Message: Access denied for user 'otrs'@'localhost' (using password: YES) Traceback (2898): Module: Kernel::System::DB::new (v1.144.2.1) Line: 227 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 143 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Václav Hájek's picture

Václav Hájek - Wed, 2013/11/06 - 10:47

Somehow it's working now, probably I had to do a reboot after postinstallation steps.

Václav Hájek's picture

Václav Hájek - Tue, 2015/06/02 - 13:39

Hi Javier, hi Martin,

as I'm OP of this issue, let me tell you a few things:

  1. As I described in my reply, problem has been solved after reboot.
  2. I don't speak your language, so please continue in English as I started.
  3. You are necro-posting, this thread is from 2013!
  4. Probably you are chatting about some different things so please don't post off-topic and open your own thread for your issue, this is how the things are going on support forums.

Thanks for understanding, cheers, Vaclav.

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