Tony Upson's picture
Tony Upson - Fri, 2015/10/02 - 19:03

Greetings,

When I navigate to the following area in OTRS: Admin --> Service Center, under the "Perl Modules," the following notifications are red flagged:

- Class::Inspector.................Not installed! (required - Please install this module - )

- Module::Refresh..................Not installed! (required - Please install this module - )

- Mozilla::CA......................Not installed! (required - Please install this module - )

- SOAP::Lite.......................Not installed! (required - Please install this module - )

 

Were these not installed on purpose? Are they actually required? If so, for the not so savy Linux user, how does one install them?

 

 

 

 

Forum: 
Support
Tags: 
otrs
Jeremy Davis's picture

Jeremy Davis - Tue, 2015/10/06 - 07:18
The OTRS appliance uses the Debian packaged version of OTRS and I would have assumed that it would have auto installed all of it's required dependencies. So my guess is that they are only required for some additional functionality (although I have no idea what that may be...).

# of them can easily be installed for Debian: 

apt-get update && apt-get install libmodule-refresh-perl libclass-inspector-perl libsoap-lite-perl
The last one will need to be isntalled with CPAN. This should work (but untested): 
dh-make-perl –install –cpan Mozilla::CA

However there is a risk that will fail as IIRC it requires make and friends... You could try: 

apt-get install build-essentials
And then retry above.

Please report back any issues (and success/experience/etc) so we can tweak it for next release...

[update] answer in post below

Tony Upson's picture

Tony Upson - Mon, 2015/10/05 - 17:32

The first command worked; however the second and third failed. See image below:

 

I reviewed the Service Center area again and it resolved 3/4 modules. Now it shows the following; I assume the optional modules aren't important and/or are not required for OTRS functionality, so I am not too worried about them.

  o Crypt::Eksblowfish::Bcrypt.......Not installed! (optional - For strong password hashing.)
  o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................Not installed! (optional - Required to connect to a PostgreSQL database.)
  o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
  o JSON::XS.........................Not installed! (optional - Recommended for faster AJAX/JavaScript handling.)
  o Text::CSV_XS.....................Not installed! (optional - Recommended for faster CSV handling.)

Bundled modules:

  o Mozilla::CA......................Not installed! (required - Please install this module - )

- Tony

Network Engineer

Federal Gov't

Jeremy Davis's picture

Jeremy Davis - Tue, 2015/10/06 - 07:09 
apt-get install make
echo yes | cpan Mozilla::CA

Also may as well install JSON::XS & Text::CSV_XS too: 

apt-get install libjson-xs-perl libtext-csv-xs-perl
Tony Upson's picture

Tony Upson - Tue, 2015/10/06 - 07:34

worked like a charm, all green icons now :D

 

was this another bug? 

- Tony

Network Engineer

Federal Gov't

Jeremy Davis's picture

Jeremy Davis - Tue, 2015/10/06 - 08:28
was this another bug?

Yep it sure was: https://github.com/turnkeylinux/tracker/issues/476

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