Jeremy Davis's picture

Deep apologies but I unintentionally lead you astray before.

It is the new v17.3 version that includes Znuny v6.4.5 (from bullseye-backports)! The previous v17.2 release (that you were explicitly inquiring about) includes Znuny v6.0.32.

For context, when you posted, I had recently built a new (v17.3) OTRS appliance release and it was publicly available, but not yet "published" (i.e. I hadn't yet updated the appliance page, "changes" or published the blog post announcement). Whilst it wasn't yet "published" it was available for download via Proxmox and directly from our mirror.

I incorrectly assumed that was the one you were asking about. It was only now when I came back to note that I had updated both the OTRS appliance page with relevant info (i.e. noting that it's Znuny), plus explicitly noted the OTRS/Znuny version that I realized my mistake.

Deep apologies. I hope it hasn't/doesn't cause you too much pain? If you already have v17.2 in production, then I'm happy to share how you can upgrade to the newer Znuny version. Please just ask.